FAQ
(Quick Answers)
Account Access, Users, & Permissions
- How to reset a password on behalf of another user
- How do I delete a user in the system?
- Where can i find the API key after it was created?
- Why does it say I do not have permission to create a stop cause category?
- Why does the system say I do not have permission to access a line, sensor or when creating a batch
- Why do I get "Error Message: Company does not have access to device: [Device ID]"?
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Billing & Plans
Stop Causes & Events
Data, KPIs, & Reporting
- Can I change the KPIs shown in Live View?
- How do you control who can update, edit, or delete a Company Report?
- How do the color thresholds work in hourly count
- Why am I getting positive speed loss?
- Why I am getting data spikes?
- How to keep sensor data on a Line if the sensor is moved to another Line?
- See all 10 articles
Integrations
- Why am I getting a 401 Unauthorized error when using the Factbird API?
- Where can I find the Factbird API Documentation?
- Is there a timeout limit and/or request rate limit in the paginated APIs?
- How do MQTT clients work?
- Can I connect Ignition module "MQTT Tranmission" to Factbird?
- Does Factbird Support the Sparkplug MQTT Specification?
General Product Questions
- Which Ethernet port should I use on the Factbird EDGE?
- Why is the sensor missing production counts?
- How can I configure the Line Overview display and refresh interval?
- Why do I see an orange clock icon next to Wi-Fi on my Factbird DUO device?
- Why do I see a “line does not exist” message in Factbird?
- How do I change the time format shown?
- See all 17 articles