ANSWER
- If your sensor is missing production counts, the most likely cause is that the sensor's detection distance has been configured too short. As a result, some products may not enter the detection area and will not be counted. If you need to retrain the sensor please refer to page 5 in the manual here
- If you have done this and still experieicing issues, we reccommend send us a recording showing what you setup looks like along with product/items passing through the sensor.
ADDITIONAL DETAILS
- An orange sensor light remaining on while a product is in front of the sensor is expected behavior. The sensor only registers a single count for each detection event, regardless of how long the product remains in front of it.
- If products are consistently being missed, the sensor may need to be taught again using a shorter detection distance. A common recommendation is to teach the sensor using a hand or similar object positioned around the middle of the conveyor, rather than using the product itself. This helps ensure all products enter the sensor's detection zone.
LIMITATIONS (if applicable)
- An orange sensor light does not indicate multiple counts or a sensor fault.
- An incorrect sensor teaching distance can result in missed counts.
- This guidance assumes the hardware is functioning correctly and the issue is related to the sensor configuration.