An issue with permissions to access a device has been identified, and you are restricted from accessing that device. Submit a request to support and provide the device ID and the user who is seeing the error message to get it resolved.
Articles in this section
- How to reset a password on behalf of another user
- How do I delete a user in the system?
- Where can i find the API key after it was created?
- Why does it say I do not have permission to create a stop cause category?
- Why does the system say I do not have permission to access a line, sensor or when creating a batch
- Why do I get "Error Message: Company does not have access to device: [Device ID]"?
- Why does the system display "You do not have access to #" when opening a line, or why does my Factbird View not appear?
- Why is Factbird Support not granting permissions or adding users?
- How to report privacy related requests or incidents?