ANSWER
Factbird Support does not grant permissions or add users on behalf of customers due to security policies. User access and permission changes must be handled by your organisations super user or designated Factbird point of contact.
ADDITIONAL DETAILS (if needed)
If you are a super user, Factbird Support can guide you on how to manage access using self-service features outlined below.
LIMITATIONS (if applicable)
- Support cannot directly modify user permissions
- Support cannot create new users for customers
- Requests must go through authorised roles within your organisation
Related Articles