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Why does the system say I do not have permission to access a line, sensor or when creating a batch

Are you trying to execute a task and presented with an error message saying that you do not have permission or when you try to click a button the option is greyed out like the examples below suggest:

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If this is the case you need to check that you first have the permission to do the task in question. If you are a super user within the system you should have access to the administration panel where you can check this. More details of this can found here: Why does the system display "You do not have access to #" when opening a line, or why does my Factbird View not appear?     

If you are not a super user in the system, we would recommend reaching out to a person within your company who does have those privileges so that can assist further, feel free to look at: Roles   

In the event that you confirmed that you do have the correct permissions and this is still not working we would advise you to submit a support request

 

Note: We would also like to point out that due to security reasons support are not able to assist with granting permission, more on this here                                                                                                                                                                                           

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