How to create a worker in Andon

Updated June 12, 2026 10:28

SUMMARY

Use this guide to add a new worker to the Andon system and configure how they receive notifications. Creating workers ensures the correct people can be contacted when Andon calls are raised.

WHEN TO USE THIS

Use this guide if:
- You need to add a new person who should receive Andon notifications.
- You need to assign a worker to a specific Andon role.
- You need to configure escalation notifications for a worker.

PREREQUISITES

Before starting:
- You have access to the Andon module.
- You know the worker's name, email address, and phone number.
- The required Andon role has been defined.

STEPS

Open the Andon module.
Select Workers.
Click the + button to create a new worker.
Enter the worker's:
- Name
- Email address
- Phone number
Select the worker's Role.
Configure the Call Delay for the role.
- This determines how long after a Call is created the worker should be notified if the Call has not been taken.
Configure the Taken Delay for the role.
- This determines how long after a Call has been taken the worker should be notified if the Call has not been resolved.
Configure any additional escalation delays if required.
- Multiple escalation levels can be configured to send additional notifications after longer periods of time.
Select the notification method for each escalation level:
- Email
- SMS/Text message
Save the worker.

EXPECTED RESULT

After completing these steps:
- The worker appears in the Andon worker list.
- The worker is assigned to the selected role.
- The worker can receive Andon notifications based on the configured escalation rules.
- Operators can select the worker's role when creating an Andon Call.

TROUBLESHOOTING

Issue: The worker is not receiving notifications.
- Try: Verify the email address and phone number are entered correctly.
- Try: Confirm the worker is marked as available in the Andon schedule.
Issue: The worker is not notified when a Call is created.
- Try: Review the configured Call Delay.
- Try:Confirm the Call has remained active long enough to trigger the notification.
Issue: The worker's role does not appear when creating a Call.
- Try: Verify the worker has been assigned a role.
- Try:Confirm the role has been configured correctly in the Andon system.

STILL NEED HELP?

Contact Support and include:
- The worker name and assigned role.
- The configured delay and escalation settings.
- Screenshots of the worker configuration.