How to manage workers in an Andon schedule

WHEN TO USE THIS

• Use this guide if:
  • You need to add workers to an Andon shift.
  • You need to update who is available to receive Andon calls.
  • You need to temporarily or permanently change worker attendance for a shift.

PREREQUISITES

• Before starting:
  • An Andon schedule must already exist.
  • The workers you want to assign must already be configured in the system.
  • You must have permission to manage Andon schedules.

STEPS

1. Open the Andon module and select Schedules from the navigation menu.
2. Select the schedule you want to manage.
3. Click the View icon to open the schedule.
4. Choose one of the available schedule views:
   • Week Table – Displays upcoming shifts for the next 7 days.
   • Calendar View – Displays shifts in a calendar format and allows attendance changes for individual shifts.
     
     
5. Select the shift you want to update.
6. Review the list of workers currently assigned to the shift.
7. Update the worker's availability:
   • Not Attending – The worker is unavailable and will not receive Andon notifications.
   • Attend Temporarily – The worker is available for the selected shift only.
   • Attend Permanently – The worker is available for future occurrences of the same recurring shift pattern.
8. Save your changes.
9. Verify the updated worker assignments in either the Calendar view or the Week Table view.

EXPECTED RESULT

• After completing these steps:
  • The selected workers are assigned to the shift.
  • Worker availability is updated according to the selected attendance status.
  • Available workers can receive notifications and take Andon calls during their assigned shifts.
  • Temporary attendance applies only to the selected shift.
  • Permanent attendance applies to future occurrences of the same recurring shift pattern until changed.

TROUBLESHOOTING

• Issue: A worker does not appear in the shift assignment list.
  • Try:Confirm the worker has been created in the Andon configuration.
  • Try:Verify you are viewing the correct schedule and shift.
     
• Issue: A worker is receiving notifications when they should be unavailable.
  • Try:Review the worker's attendance status in the Calendar View.
  • Try:Check whether the worker is marked as Attend Permanently for that recurring shift pattern.
     
• Issue:A worker is unavailable for an upcoming shift due to vacation or illness.
  • Try:Open the Calendar View and downgrade the worker's attendance for the affected shift.
  • Try:Change the worker from Attend Permanently to a lower attendance level for that specific shift.

STILL NEED HELP?

• Contact Support and include:
  • The name of the Andon schedule.
  • The affected worker names and shift details.
  • Screenshots of the schedule configuration.