Receive push notifications on maintenance calls

Updated August 04, 2026 11:04

SUMMARY

Use this guide to configure push notifications for maintenance calls. Once enabled, you will receive notifications on your mobile device when maintenance calls are triggered, helping you respond to maintenance requests more quickly.

WHEN TO USE THIS

Use this guide if:

You want to receive maintenance call notifications on your mobile device.
You are responsible for responding to maintenance requests.
You want to be alerted when maintenance work requires attention.

PREREQUISITES

Before starting:

You can access the Factbird application on your device.
You are signed in to your Factbird account.
Push notifications are enabled for the Factbird app on your mobile device.

STEPS

Open the Factbird application on your devices default browser.
Sign in using your Factbird account.
Allow push notifications when prompted by your device.
- If notifications have previously been denied, enable them in your device's notification settings.
Verify that you are configured as a recipient for maintenance calls.
Trigger or wait for a maintenance call.
Open the push notification to view the maintenance request.

NOTE: On iPhone, this step is mandatory, but on Android phones, you can receive push notifications directly through your browser. However, we recommend that you save the website as an app on Android as well.

EXPECTED RESULT

After completing these steps:

Push notifications are delivered to your mobile device when a maintenance call is triggered.
Selecting the notification opens the related maintenance call in the Factbird application.

TROUBLESHOOTING

Issue: No push notifications are received.

Try: Verify that notifications are enabled for the Factbird app in your device settings.
Try: Confirm you are signed in to the correct Factbird account.
Try: Verify that you have been configured as a recipient for maintenance calls.

Issue: Notifications are delayed.

Try: Verify your device has an active internet connection.
Try: Check that battery optimization or notification restrictions are not preventing the Factbird app from running in the background.

STILL NEED HELP?

Contact Support and include:

Your Factbird username.
Your mobile device model and operating system.
Whether notifications have ever been received.
A screenshot of your notification settings.