How to install and configure a Factbird View

WHEN TO USE THIS

Use this guide if:

• You are installing a new Factbird View.
• You need to connect a Factbird View using Ethernet or Wi-Fi.
• You need to associate a Factbird View with a production sensor or line.
• You want to view production video from the Live page.

PREREQUISITES

Before starting:

• A Factbird View device is available.
• The supplied USB camera and power supply are available.
• An Ethernet connection or supported Wi-Fi network is available.
• You have access to the Factbird application.
• You have permission to configure devices and attached sensors.
• Your IT team has completed any required firewall or MAC-address whitelisting.

Network requirements

If your IT network uses a restrictive firewall, whitelist:

• *.amazonaws.com using TCP ports 80 and 443.
• *.google.com using UDP port 123.
• The Ethernet and Wi-Fi MAC addresses provided for the Factbird View device.

Contact Factbird Support if your IT team requires additional network information.

STEPS

1. Connect the camera and power supply
   • Connect the USB camera to the Factbird View.
   • Connect the power supply to the Factbird View.
   • Plug the power supply into an electrical outlet.
   • Confirm that the power indicator turns on.

2. Connect the Factbird View to the internet

   Choose either Ethernet or Wi-Fi.

   Ethernet

   • Connect an Ethernet cable to the Factbird View.
   • Allow the device 1–2 minutes to establish a full connection.

   Wi-Fi

   • Wait approximately one minute after powering on the device.
   • On a phone, computer, or tablet, connect to the temporary Wi-Fi hotspot named Factbird-View-xxxxx.
   • When redirected to the setup page, select your company Wi-Fi network.
   • Enter the Wi-Fi password.
   • Allow the device 1–2 minutes to establish a full connection.

   Note

   Factbird View supports Wi-Fi networks where users select a network and enter a password directly. Networks that require browser-based captive portal authentication or WPA2-Enterprise are not supported.

3. Verify the communication status

   Check the red communication indicator on the Factbird View:

   • Slow red blinking: No internet connection has been established.
   • Fast red blinking: Internet is connected, but video is not streaming.
   • Solid red: Internet is connected and video is streaming.
4. Mount the camera
   • Mount the camera at the required location on the production line.
   • Position the camera so it has a clear view of the production area you want to record.
   • If using Wi-Fi, place the Factbird View where it receives a reliable Wi-Fi signal.
5. Associate the Factbird View with a sensor
   • Log in to the Factbird application.
   • Open the main menu using the hamburger icon in the upper-left corner.
   • Open the device overview.
   • Search for the Factbird View.
   • Open the three-dot menu for the device.
   • Select Device settings.
   • Select Attached sensors from the left menu.
   • Click the + button.
   • Select the Factbird sensor you want to associate with the Factbird View.
6. View production video
   • Open the Live page for the sensor associated with the Factbird View.
   • If the Factbird View is attached to the main sensor of a line, you can also open the line's Live page.
   • Select a data point on the production graph.
   • Click the camera button to view the synchronized video.

EXPECTED RESULT

After completing these steps:

• The Factbird View is powered on and connected to the internet.
• The USB camera is streaming video.
• The camera is mounted at the production line.
• The Factbird View is associated with the required sensor.
• Video can be opened from data points on the Live production graph.

TROUBLESHOOTING

Issue: The communication indicator is blinking slowly.

• Try: Verify the Ethernet cable is connected correctly.

• Try: Confirm the Wi-Fi network name and password.

• Try: Check whether your firewall or MAC-address allowlist is blocking the connection.

Issue: The communication indicator is blinking quickly.

• Try: Confirm the USB camera is connected securely.

• Try: Restart the Factbird View.
• Try: Contact Factbird Support if the internet connection works but video still does not stream.

Issue: The temporary Wi-Fi hotspot does not appear.

• Try: Wait at least one minute after powering on the device.

• Try: Restart the Factbird View and check again.
• Try: Confirm the setup device is close enough to detect the hotspot.

Issue: Video is unavailable on the Live page.

• Try: Verify that the Factbird View is associated with the correct sensor.

• Try: Confirm the communication indicator is solid red.
• Try: Select a data point on the production graph before clicking the camera button.

STILL NEED HELP?

Contact Support and include:

• The Factbird View device ID.
• The connection method used: Ethernet or Wi-Fi.
• The communication indicator status.
• The name of the associated sensor or production line.
• A description of where the installation process fails.

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