WHEN TO USE THIS

• Use this guide if:
  • An operator is locked out after multiple incorrect PIN attempts
  • An operator cannot sign activities due to PIN lockout

PREREQUISITES

• Before starting:
  • You have supervisor or admin access
  • The operator is present to set a new PIN

STEPS

1. Go to Administration
2. Navigate to the Operators tab
3. Select the locked operator
4. Click Reset PIN
   
   
    
5. Hand the screen to the operator
6. The operator reads the acknowledgement
7. The operator checks I have read and agree to the terms of electronic signature use
8. Click Next
9. The operator enters a new 6-digit PIN
10. Re-enter the PIN to confirm
11. Take back the screen
12. Review and certify the operator’s identity
13. Check I certify that I have verified the identity of this person
14. Click Done

EXPECTED RESULT

• After completing these steps:
  • The operator’s e-signature is unlocked
  • The operator can sign activities again
  • The lockout and reset actions are recorded in the audit log

TROUBLESHOOTING

• Issue: Reset PIN option not visible
  • Try: Confirm the operator is selected from the Operators list
  • Try: Refresh the page and reopen the profile
• Issue: Operator still cannot sign after reset
  • Try: Confirm the reset process was completed بالكامل
  • Try: Ensure the operator is entering the correct new PIN

STILL NEED HELP?

• Contact Support and include:
  • Operator name and employee ID
  • Description of the issue and screenshots if possible