How to Share Large Files (Your message is too large to send / Maximum file size exceeded)

WHEN TO USE THIS

Use this guide if:

• Your file exceeds the 36 MB email limit
• You need to securely send or receive large files with Factbird Support or other users

PREREQUISITES

Before starting:

• You have access to OneDrive
• You have the files ready to upload

STEPS

1. Open OneDrive
2. Create a new folder
3. Upload or copy the files you want to share into the folder
4. Right-click the folder and select Share
5. Enter the email addresses of the people you want to share the files with
6. Set permissions:
   • Select Can view if you are sending files
   • Select Can edit if you want others to upload files
7. Click Send
8. After file sharing is complete, delete the folder
   
   

EXPECTED RESULT

After completing these steps:

• The recipient can access the shared folder
• Files can be viewed or uploaded depending on permissions

TROUBLESHOOTING

Issue: Recipient cannot access the folder

• Try: Checking that the correct email address was used
• Try: Verifying the sharing permissions

Issue: Files cannot be uploaded by recipient

• Try: Ensuring permission is set to Can edit
• Try: Resharing the folder with updated permissions