This guide covers the most common issues with Factbird DUO and how to resolve them. If the steps for resolving the issue didn't work, please submit a support ticket here with the issue and the steps you have taken to troubleshoot the Factbird DUO.
- Troubleshooting: Factbird Production Counts Are Too Low (Missing Counts)
- Troubleshooting: Factbird Production Counts Are Too High (Double Counts or Spikes)
Troubleshooting: Cannot Find or Claim Factbird DUO (Device Not Found or "Device Already Claimed")
Troubleshooting: Factbird DUO firmware update fails, gets stuck, or the button is greyed out
- Troubleshooting: Device Randomly Reboots or Shows Unstable Performance