SUMMARY
Use this guide to split a single stop into multiple stop reasons when different causes contributed to the same downtime event. Splitting stops helps provide more accurate downtime attribution and reporting.
PREREQUISITES
- Before starting:
- The stop you want to split is visible in the Register Stop view.
- The required stop categories and stop reasons have been configured.
STEPS
- Open the Register Stop view.
- Select the stop you want to split.
- Choose the stop reason for the first portion of the stop.
- Enter any required information, such as initials or comments.
- Click Split Stop.
- Specify how much of the stop duration should be assigned to the first stop reason.
- Select the stop reason for the remaining duration.
- Click Register to complete the split.
EXPECTED RESULT
- After completing these steps:
- The original stop is divided into separate stop segments.
- Each segment is assigned its own stop reason.
- Downtime reporting reflects the contribution of each cause.
TROUBLESHOOTING
- Issue: The stop cannot be split.
- Try: Verify that a stop has been selected.
- Try: Confirm that all required fields have been completed.
- Try: The stop you are trying to split is not created from a data override.
- Issue: The split durations are incorrect.
- Try: Review the duration assigned to the first stop reason before registering.
- Try: Recalculate the intended time allocation between the stop reasons.
STILL NEED HELP?
- Contact Support and include:
- The stop duration you attempted to split.
- The stop reasons you selected.
- A screenshot of the Split Stop window.