Use this guide to claim a Factbird device and register its attached sensors in the Factbird system. This allows the device and its sensors to become available for monitoring and data collection.
WHEN TO USE THIS
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Use this guide if:
You need to register a new Factbird device in the system
You want to add sensors connected to a Factbird device
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A device has been installed, but is not yet visible in the platform
PREREQUISITES
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Before starting:
You have an Administrator account in Factbird
You have access to the Administration view
You have the Device ID from the front of the device
STEPS
Open the Administration menu in Factbird.
Select Devices.
On the Devices page, click Claim Device in the bottom-right corner.
In the Claim device dialog, enter the Device ID found on the front of the device.
Confirm the device claim.
After claiming the device, you are presented with the option to Set up a sensor or do this later. If you need guidance on how to do so → See: How to add sensors on a device
EXPECTED RESULT
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After completing these steps:
The device appears on the Devices page
Sensors can be registered now or at a later stage
Users in the assigned groups can see and use the device
TROUBLESHOOTING
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Issue: You cannot see the Claim Device button
Try: Confirm your account has Administrator permissions.
Try: Verify you are in Administration → Devices.
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Issue: The device does not appear after claiming
Try: Refresh the Devices page.
Try: Verify the Device ID was entered correctly.
STILL NEED HELP?
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Contact Support and include:
The Device ID
Screenshots of the Devices page