WHEN TO USE THIS

Use this guide if:

• You are installing a new Factbird® DUO device
• You need to connect and configure a digital sensor
• You want to verify that your device is collecting data correctly

PREREQUISITES

Before starting:

• You have a Factbird® DUO device
• You have a digital sensor and sensor cable
• You have access to a power supply and socket on-site

STEPS

1. Connect the Power Supply

• Plug the power supply unit into the Factbird® DUO
• Plug the other end into a standard power socket

The DUO should now be powered on
 

2. Connect the Sensor

• Plug one end of the sensor cable into the DUO
• Plug the other end into the digital sensor

 You should now have:

• Power connected to the DUO
• Sensor connected via cable

3. Position the Hardware Correctly

DUO Placement

• Do NOT place the DUO:
  • Inside metal cabinets
  • Underneath large machinery
  • Between large metal objects

 These can block signal and cause the device to go offline

Sensor Placement

• Place the sensor:
  • Where it only detects the intended product
  • Where there is minimal interference
• Avoid placing it:
  • Near areas where hands frequently pass
  • Near unrelated moving objects
  • In positions affected during cleaning

4. Check DUO Connectivity

• Look at the status LED on the DUO:
  • Solid Green → Connected via mobile network
  • Solid Blue → Connected via WiFi

A solid light means the device is online

5. Validate Sensor Data

• Ensure nothing is passing the sensor
• Pass an object (e.g., your hand) in front of the sensor

You should see:

• An orange light on the DUO
• An orange light on the sensor

Each detection should trigger both lights

6. Confirm Successful Setup

Verify that:

• The DUO shows a solid status light (green or blue)
• The sensor triggers orange lights when detecting movement

This confirms:

• The DUO is online
• The sensor is detecting and sending data correctly

EXPECTED RESULT

After completing these steps:

• The DUO is powered and connected to the network
• The sensor is correctly installed and detecting events
• Data is being successfully transmitted

TROUBLESHOOTING

Issue: No status light on DUO

• Try: Checking the power supply connection
• Try: Verifying the power socket is working

Issue: DUO goes offline or has no signal

• Try: Repositioning the DUO away from metal obstructions
• Try: Moving it to a more open location

Issue: Sensor not triggering

• Try: Checking cable connections
• Try: Adjusting sensor placement or settings

Issue: Inconsistent or incorrect counts

• Try: Reducing environmental interference
• Try: Repositioning the sensor to only detect intended products

STILL NEED HELP?

Contact Support and include:

• Description of the issue
• DUO status light color
• Sensor behavior (e.g., lights triggering or not)

• Photos of your setup (if possible)

   

More information regarding setup can be found here: Factbird Duo Installation Guide