When to use this

Use this guide if:

• You are installing a new AI Visual Counting camera.

• You need to reposition or readjust an existing camera.

   

Prerequisites

Before starting:

• A Factbird EDGE has been installed.
• The AI Visual Counting camera is available.
• A PoE injector is available.
• You need to be able to access the device sensor with the stream.
• The camera mounting location has been prepared.

Steps

1. Choose how you want to view the live camera stream

   There are two ways to view the live stream while adjusting the camera.

   Option 1 – Hikrobotics (Recommended)

   This method provides a real-time stream with virtually no delay, making it easier to adjust the camera.

   • Install the Hikrobotics software. 
      
   • Connect the camera using the supplied PoE injector.
     
   • Connect the other end to your computer. If your computer does not have a physical ethernet port you will need a converter (Ethernet -> USB-C or similar).
   • Open StViewer.
   • Select the STC-MCE132POE camera.
     
   • Click the Play button to begin streaming.
     

    

   Note: If the stream appears completely black, increase the brightness on the camera lens.

    

   Option 2 – Factbird application

   This method uses the stream available through the Factbird application.

   • Open Administration.
   • Navigate to Devices.
   • Search for your Factbird EDGE using the device ID.
   • Open the Camera sensor.

    

   Note: The stream shown in Factbird has a delay of at least five seconds, making camera adjustment less responsive than StViewer.
    

2. Connect the camera

   Connect the camera using the supplied PoE injector.

   Important

   • The Factbird EDGE does not provide Power over Ethernet (PoE).
   • The camera must be powered using the supplied PoE injector.
   • Do not connect the camera directly to the EDGE or your computer without a PoE injector.
   • If your computer does not have an Ethernet port, use a suitable Ethernet adapter.
      

3. Adjust the camera

   Once the live stream is visible:

   • Position the camera so the counting area fills the image.
     
   • Adjust the field of view.
   • Adjust the brightness.
   • Adjust the focus.

   Always adjust the field of view before adjusting brightness and focus.

   Recommended starting values

   • Brightness: Between 1.3 and 4
   • Focus: Approximately equal to the distance from the camera to the products being counted (in metres)

   Adjust one setting at a time until the image is clear.
   
   

EXPECTED RESULT

After completing these steps:

• The camera is connected correctly.
• A live video stream is available.
• The counting area fills the image appropriately.
• Focus and brightness have been optimized.
• The camera is ready for AI model training and remote configuration.

TROUBLESHOOTING

Issue: The camera does not appear in StViewer.

• Try: Verify the PoE injector is connected correctly.

• Try: Wait approximately one minute for the camera to appear.

Issue: The stream is completely black.

• Try: Increase the lens brightness.
• Try: Confirm the lens cap has been removed
• Try: Confirm the camera lens is unobstructed.

Issue: No stream appears in Factbird.

• Try: Verify the Factbird EDGE is online.
• Try: Check the EDGE LED status.
• Try: If the LED is solid green but no stream appears, contact Factbird Support.

Issue: The image is blurry.

• Try: Adjust the focus slowly.
• Try: Set the focus to approximately the distance between the camera and the objects.

STILL NEED HELP?

Contact Support and include:

• Device ID
• Camera model
• Whether you are using StViewer or Factbird
• A screenshot of the live image
• A photo of the camera installation

RELATED ARTICLES

• How to Connect and Mount a Factbird EDGE Device
• Which Ethernet port should I use on the Factbird EDGE?

• AI Visual Counter