SUMMARY:
Use this guide to create a new user in the Factbird system and assign them to the appropriate access groups. This allows administrators to manage user accounts and control access to sensors, lines, and other system data.
WHEN TO USE THIS
Use this guide if:
You need to create a new user account in Factbird
You need to grant system access to a new employee or operator
You need to create a user with a placeholder or non-deliverable email address
PREREQUISITES
Before starting:
You have Administrator privileges in Factbird
You know which access groups the user should belong to
You have an unused email address available for the initial user setup
STEPS
Open Administration in the Factbird system.
Select Users.
Click Create new user.
Enter the user’s name and an email address that has not previously been used in Factbird.
Assign the user to the appropriate access groups.
Save the new user.
To activate the user account
Log out of your current account.
Open the Welcome email sent to the new user.
Click the link in the email and set a password for the account.
Log back in using your normal administrator account.
Optional: Change the email to a non-deliverable address
Go to Administration → Users.
Locate the newly created user in the list.
Edit the user and change the email address to the desired address (for example:
line1@factbird.com).Save the changes.
EXPECTED RESULT
After completing these steps:
The new user appears in the Users list
The user can log in with their email and password
The user has access to the groups and permissions assigned during setup
TROUBLESHOOTING
Issue: The email address is already in use
Try: Use plus-addressing (for example:
admin+temporary@factbird.com).Try: Use a different email address that has not been used in Factbird.
Issue: The user did not receive the Welcome email
Try: Check the spam or junk folder.
Try: Confirm the email address was entered correctly.
Issue: User cannot see sensors or lines
Try: Verify the user is assigned to the correct access groups.
Try: Confirm the groups have permission to view the relevant sensors or lines.
STILL NEED HELP?
Contact Support and include:
The name and email of the user
Screenshots of the Users page and group assignments